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I did it over the phone. I just explained the whole situation to the representative and he said they'll contact the bank and should hear back from them within 30 days or sooner and that I'll receive a letter from their response. Then in 6-8 weeks will get another letter with the final decision. Again could be sooner.
Just hope it happens before the Pandora ships out so I can reorder.
American Express Anyone ordered through this that has their refund?
MultiQuote
#32
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Posted 29 December 2008 - 08:58 PM
Well - I haven't heard anything back from Debs since her Dec 18th email that she'd look into it (I thought she might at least have let me know that the bank is refusing refunds) and as today is 90 days since the purchase, I went ahead and called AmEx. Just like Kayday, it's now down as a disputed transaction and will take 6-8 weeks for them to investigate and either allow or disallow the charge. Here's hoping re-ordering is delayed for another 6 weeks 
What a mess - why the hell couldn't the f'ing receiving bank just give the cash to gp2x once the bank discovered they can't refund the purchase...
What a mess - why the hell couldn't the f'ing receiving bank just give the cash to gp2x once the bank discovered they can't refund the purchase...
#33
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Posted 29 December 2008 - 10:36 PM
Ok, the chargeback does appear to be the proper course of action for us Amex users... got this email from Debs in response to my email to her explaining what I was doing (and apologizing if the chargeback causes them issues):
No thats fine. The bank have told us that this is the only way our
Amex customers can get their refunds (why they can't just refund them
is a mystery).
Let us know if you have any problems issuing the chargeback.
In other words, if you paid by Amex and have not seen any money, call/email Amex IMMEDIATELY and start a dispute-- I can't believe you'd have much longer than 90 days to do so after the charge. I will say the few times I have had to dispute charges with Amex before it was handled in a week or two and not the 6-8 weeks they quoted. Probably depends on how busy they are.
I received a letter today from Amex confirming my dispute and it said a temporary credit has been issued to my account pending the results of the investigation, but I am in the same boat as everyone that I can't pay for a replacement order until this becomes official! I just hope we can use Amex for re-ordering by credit card although after all the trouble it's been that may become an issue.
(hrm, just checked my status online and it said it was waiting for more info from me, so I called and they told me they needed a signed letter from me stating the situation with a brief timeline... ugh. No big deal but it just gets weirder and weirder, never have had to do this before, maybe because of the amount of time that has passed?)
QUOTE
No thats fine. The bank have told us that this is the only way our
Amex customers can get their refunds (why they can't just refund them
is a mystery).
Let us know if you have any problems issuing the chargeback.
In other words, if you paid by Amex and have not seen any money, call/email Amex IMMEDIATELY and start a dispute-- I can't believe you'd have much longer than 90 days to do so after the charge. I will say the few times I have had to dispute charges with Amex before it was handled in a week or two and not the 6-8 weeks they quoted. Probably depends on how busy they are.
I received a letter today from Amex confirming my dispute and it said a temporary credit has been issued to my account pending the results of the investigation, but I am in the same boat as everyone that I can't pay for a replacement order until this becomes official! I just hope we can use Amex for re-ordering by credit card although after all the trouble it's been that may become an issue.
(hrm, just checked my status online and it said it was waiting for more info from me, so I called and they told me they needed a signed letter from me stating the situation with a brief timeline... ugh. No big deal but it just gets weirder and weirder, never have had to do this before, maybe because of the amount of time that has passed?)
This post has been edited by Buzzy42: 29 December 2008 - 10:58 PM
#35
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Posted 30 December 2008 - 01:49 AM
I'm in the same boat with you guys. I ordered with AMEX. I received my letter I would be getting refunded on Nov. 26. I waited patiently and then checked with AMEX a few different times with no sign of a refund. So I sent a letter to GBAX and Jacqueline sent me a note back saying they needed my account number to track it down. So I called the and spoke with Debs (Debbie) who said that had found out that their bank was refusing to refund AMEX charges (for unknown reasons - they didn't know what the problem was with AMEX). So she did not take my account number and she specifically asked me to do a charge back because there was no other option. She assured me my place was held as in the origional order and I could re-order later when the site(s) were set up. I just hope my refund comes back before the re-orders start!!
#36
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Posted 02 January 2009 - 05:45 PM
I just called AMEX and it seems that I can't dispute a charge that occurred more than 60 days ago. My payment was on October 2nd so unless I can get a refund from gp2x.co.uk I've lost the money
I really hope that my original payment can either be refunded or reinstated as valid.
If, indeed, the bank is holding the money and refusing to refund it then surely there's grounds for legal action by gp2x.co.uk to force the bank to refund. From past experience I know that UK banks do want to please their customers and, if all else fails, generally do the correct thing upon threat of small claims legal action.
It's quite a simple process to issue a claim, you can either do it online ( at www.moneyclaim.gov.uk ) or by post ( www.hmcourts-service.gov.uk/infoabout/claims/index.htm )
Legal action should be an absolute last resort, but it seems that UK banks are sometime deaf until you make them realise that you are serious.
Ben
I really hope that my original payment can either be refunded or reinstated as valid.
If, indeed, the bank is holding the money and refusing to refund it then surely there's grounds for legal action by gp2x.co.uk to force the bank to refund. From past experience I know that UK banks do want to please their customers and, if all else fails, generally do the correct thing upon threat of small claims legal action.
It's quite a simple process to issue a claim, you can either do it online ( at www.moneyclaim.gov.uk ) or by post ( www.hmcourts-service.gov.uk/infoabout/claims/index.htm )
Legal action should be an absolute last resort, but it seems that UK banks are sometime deaf until you make them realise that you are serious.
Ben
Posted 03 January 2009 - 06:46 AM
#38
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Posted 03 January 2009 - 07:16 AM
QUOTE(csantoni @ Jan 3 2009, 01:46 AM) 
OP really need to send email to all Amex users about this. I don't check the forums every day and now may have lost my $$ permanently.
@csantoni
There is no reason you should permanently lose your money. I'm sure AMEX will refund your money. It will just take a while. No reason to be angry. Irritated or frustrated maybe. But realize we are all in the same boat. It will all be better when you finally get your pandora.
#39
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Posted 03 January 2009 - 07:52 AM
QUOTE(csantoni @ Jan 3 2009, 01:46 AM)
OP really need to send email to all Amex users about this. I don't check the forums every day and now may have lost my $$ permanently.
I just called Amex--I'm now out of the window to dispute the charge. Amex says they can do nothing about it at this point, and that I have to resolve the situation with the merchant myself. I'm a little upset about this, to say the least. If the Pandora guys could have sent an email or even just posted on the blog last week to let us know we had to act immediately to recover our $350 it would have been really nice.
Could I ask the team to make an announcement of what will be done, if anything, for us Amex users who didn't have time to religiously read the forums over the holidays? At the very least, we should all be receiving signed statements explaining the situation that might convince Amex to help us get our money back.
#40
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Posted 03 January 2009 - 03:30 PM
QUOTE(lutchann @ Jan 3 2009, 02:52 AM)
QUOTE(csantoni @ Jan 3 2009, 01:46 AM)
OP really need to send email to all Amex users about this. I don't check the forums every day and now may have lost my $$ permanently.
I just called Amex--I'm now out of the window to dispute the charge. Amex says they can do nothing about it at this point, and that I have to resolve the situation with the merchant myself. I'm a little upset about this, to say the least. If the Pandora guys could have sent an email or even just posted on the blog last week to let us know we had to act immediately to recover our $350 it would have been really nice.
Could I ask the team to make an announcement of what will be done, if anything, for us Amex users who didn't have time to religiously read the forums over the holidays? At the very least, we should all be receiving signed statements explaining the situation that might convince Amex to help us get our money back.
That doesn't sound good! Hopefully the guys will make it right with you by just getting the money you already paid from their old bank and sending you your pandora.
#41
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Posted 03 January 2009 - 03:38 PM
Well, it's a different situation here.
You can't dispute any money after 60 days, that's right.
But that also means the money HAS to arrive at the merchants side and the merchant is fraud.
However, the merchant (in this case craig) didn't get the money - so this is something the bank and AMEX have to resolve.
If craig didn't get the money, they have no right taking it from your account - that would be theft.
So they either have to make sure YOU or CRAIG gets the money. Everything else would be most likely illegal, neither AMEX nor the bank has the right to keep that money.
You can't dispute any money after 60 days, that's right.
But that also means the money HAS to arrive at the merchants side and the merchant is fraud.
However, the merchant (in this case craig) didn't get the money - so this is something the bank and AMEX have to resolve.
If craig didn't get the money, they have no right taking it from your account - that would be theft.
So they either have to make sure YOU or CRAIG gets the money. Everything else would be most likely illegal, neither AMEX nor the bank has the right to keep that money.
#45
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Posted 03 January 2009 - 05:36 PM
QUOTE(jakshep2 @ Jan 3 2009, 10:53 AM)
I don't mean to pick holes, but you made a typo in the blog.
QUOTE(EvilDragon @ Blog)
Hellollo!
Fuck off, this is a serious problem here. I received materials to fill out for my dispute. I have to take this shit to a notary? You've got to be kidding me. This is a damn headache, and if I don't get my money back from somewhere, there will be legal action. I promise. Shame on Craig for *still* not addressing this problem fully. Like I've already mentioned, for another forum user to have to bring this to our attention, this is a big problem.