52 replies to this topic

[darkstorm]

Credit card, cool. No need to whip out my chequebook then.

[SOLGarion]

So right now I am making the assumption that Craig and co. want to get all the reorders taken care of and then worry about the Pandora's left over from those not reordering.

I am just always looking out on the forum for any hint at when it might be since I got x-mas money stashed for it that I didn't have at the original pre-order. (and yes I am on the newsletter list but sometimes things come out here first).

I am looking forward to getting all the re-orders taken care of so I can try to put my order in for the first time!!

[Kloplop321]

why is that old bank being retardedly greedy and hypocritical?

[Mr.Gonzo]

Keeping my credit card warm in this cold time.
COme on guys you can do it.
MERRY CHRISTMAS to the team and all the forum members

[centus]

Thanks for the update Chip!

Merry Christmas and happy Holidays to all!

[TheGrandPubaa]

Awesome! As soon as the order page is up, so shall my reorder be sent.

[remowilliams]

Thanks for the update. Just found out today that a cc refund apparently started for me (had no idea) in September and just finished processing ?!

Definitely want to get the order alive again.

[Buzzy42]

I just posted this on the other thread, but wanted to mention that I was able to open a dispute on my Amex card using their online tools. Go back to your statement with the charge, then if you click on the transaction it has a link to open an investigation.

I was quite surprised, since the Amex chargeback window is normally 60 days, so I rushed to put in a chargeback just in case the Amex refunds were never going to come. It sounds like anyone else who paid via Amex might want to do the same thing...

[Xanas]

Opening an investigation doesn't mean they will do the chargeback, though if we get permission from the vendor in writing it probably would assist us in getting this done.

That being said, I will allow for them to follow-up on this further because I think what this bank is doing is 100% immoral and I'm pretty sure it's illegal as well. It's not as though AMEX didn't remit the funds. It was their stupid decision to process this way. If they wanted assurance of no chargeback they could have requested further documentation from us regarding that we wouldn't do this.

Instead this bank began this ridiculous refund fiasco which they have been extremely slow with and will cost thousands of dollars divided out amongst everyone to repay currency conversion fees, and for losses due to fluctuations in value.

[Buzzy42]

Opening an investigation doesn't mean they will do the chargeback, though if we get permission from the vendor in writing it probably would assist us in getting this done.

That being said, I will allow for them to follow-up on this further because I think what this bank is doing is 100% immoral and I'm pretty sure it's illegal as well. It's not as though AMEX didn't remit the funds. It was their stupid decision to process this way. If they wanted assurance of no chargeback they could have requested further documentation from us regarding that we wouldn't do this.

Instead this bank began this ridiculous refund fiasco which they have been extremely slow with and will cost thousands of dollars divided out amongst everyone to repay currency conversion fees, and for losses due to fluctuations in value.

Yeah, I know it's not guaranteed but given we're getting close to 90 days I'd rather be safe than sorry and at least get the investigation going and not find myself outside the window unable to do anything. I resisted doing a chargeback hoping it would all sort itself out but given the latest news that the bank isn't refunding money on their own, I wanted to be sure I did what I could.

The bank definitely is doing some screwy stuff here, making some interest while they sit on all of our payments...

Edited by Buzzy42, 24 December 2008 - 11:38 PM.

[mechanizeddeath]

Thanks for the update as always, Chip.

With the New Year just around the corner, I've been focusing on fresh starts. Soon we'll have this refund fiasco behind us, and a Pandora delivery to all not long after! Think about that for a minute, and it makes this whole situation so much easier.

And a Merry Christmas to all!

[truekaiser]

some good news at least, will a video of a unit in it's retail housing and running be up in time?

[Klepto]

Can you please confirm, deny, or (perhaps most likely) refuse to either confirm or deny that the CC reordering infrastructure won't be live until at least one completed unit exists.

[Asmo]

Can you please confirm, deny, or (perhaps most likely) refuse to either confirm or deny that the CC reordering infrastructure won't be live until at least one completed unit exists.

And some kind of manufacturing update. Things like whether the 2000 screens anticipated by now have come?

[Chip]

Can you please confirm, deny, or (perhaps most likely) refuse to either confirm or deny that the CC reordering infrastructure won't be live until at least one completed unit exists.

Whichever is ready first will be up first.