Over the last 3-4 weeks, I have ordered a gp2x from gp2x.co.uk 3 times. On each occassion, the website stated that the gp2x was currently available for 24 hour delivery. On every occassion I was emailed to be told that the gp2x was not in stock and would be in next week.

I also stated each time they should update their website and be more honest. Always got an apology back and given the impression they would do so.

But they never do update the site to reflect the fact they have none in stock.

This is simply very dishonest selling and I think I'll report this to Trading Standards.

not that it will help, but when i ordered mine i got it within 2 days and was well chuffed

PM craigix (owner of GP2X.co.uk) directly as he frequents these boards heavily.

It isn't dishonest, they have always been slow to update their site. Phone them and speak to them in person rather than send an e-mail which they may/may not get; they are helpful, and I am sure they will resolve this for you amicably. I found this the best approach when I bought from them in the past. This friendly but firm approach always gets the best results.

Perhaps when you get the item and realize they are decent, you will retract this allegation of them being a "dishonest retailer" and apologize for any alarm and distress this topic might have caused them?

I really doubt it will have caused them much distress, such threads have been posted before. The easiest solution would be for them to actually update their site quickly and continue to do so in the future.

Agreed on both counts, however, it is never wise to "bite the hand that feeds you" as the saying goes. CraigX is the only seller in the UK; otherwise you need to buy from abroad if you live in the UK, which means that you may have issues tracking your parcel in the post (in case it gets lost) and returns policy possibly. Yes, he is selling them as a business, but if he gets hassled too much and the GP2x products aren't profitable enough he may decide to ditch the GP2x and/or its successor; which would then hurt everyone...

I guess you should better phone them, since sending a PM or an e-mail doesn't seem to work out (been trying to buy Payback from gp2x.co.uk for a while now using Paypal (can't buy the download version any other way) and so far haven't gotten a response) all that well..

Though gp2x.co.uk *is* a prefectly-legit and not dishonest retailer. They just.. well.. need to update their site..

I'm going to chime in here, since I just found out that after almost 5 days from ordering the GP2X and plenty of extras...and spending over 25 dollars on shipping so that it would be fast, USPS is telling me my package has been returned to sender. No reason given, and now I find that if I even want to get a refund on the 400+ dollars I spent, I need to fill out a form and wait.

Better yet, I get nothing from the support at that place. So I'm writing this here, since maybe someone has experience with this shop and it's owners. Even on the smallest of E-bay purchases, or online transactions, I was always told by a actual person, why it's been delayed. However, here- I'm given a ticket and told to wait.

Normally I wouldn't care, but I paid a great deal of money here, and it feels like someone is not doing their end of the agreement correctly. I mean, maybe I'm not one to wait long, but wouldn't you expect at the very least, some message or something stating what the hell happened?

well i joined their referral scheme a while back and my father in law ordered one (in fact he's ordered another since) and i've not received a penny commision even though i called asking about it

This topic is getting a fair bit of interest.

Perhaps CraigX's company is in fact slacking now; we will know by his response to this thread, and how long it takes him to respond for that matter, whether he is still on form and able to resolve the issues above, or if it is in fact time to buy elsewhere...

Some of you missed the point. The problem is they know they have no stock in but just leave their website as showing 24 hour delivery. I have spoken to them and pointed it out. They just apologise and then do nothing about it and have failed to update the site for 3 weeks. That is just no way to run a business.

I personally have never had a problem. I pre-ordered my 1st Edition GP2X and it took a while to arrive, but only because I preordered it. Also Payback and Vektar both arrived promptly.

when the gp2x 1st came out i ordered it with the tv out cable from gp2x.co.uk i got th emachine the next day i was happy but i got an apology saying rhe tv cablewas out of stock....anyway months whent by and i completly forgot about it till i found the note again so i contacted them and they sent it to me within 2 days.


now thats an honest business

Well it didn't take me too long to answer here.

There is nothing we can do if your local postal service decides to return it to us. It may be because they wanted import duty paying and were unable to contact you. It is impossible for us to know until it comes back.

We keep the commission system upto date, there is no reason why you would not have been paid, we pay people on a regular basis. Phone us and ask for tech.

We do often run out of GP2Xs and sometimes shipments get delayed by customs, GPH, holidays in Korea etc. but the main delay lately is the post office and their random strikes, which they are doing across all services at the moment.

If you want a refund you can call us and it will be done right away.

For the record, gp2x.co.uk is not the only place in the UK to sell the GP2X either. So whoever said that has incorrect information.

You can buy it from divineo.co.uk (admittedly slightly more expensive) and www.iwantoneofthose.com. The second option are out of stock but AT LEAST THEY ADMIT THEY ARE.




Completely missed the point. If you know that to be so then take away the "delivered in 24 hours" statement on your website. I have ordered 3 GP2X systems in the last 3 weeks and every time you have been out of stock. So it is hardly a temporary problem.

whoa, heavy buyer.

Give them a chance, I have all but praise for them. Every time they have not been able to deliver on time, I have always been given some form of bonus as a thank you for using them.

It's possible that Craig is just awaiting stock. Email them and ask when the next batch is due in.

In my books it's easier to talk to a supplier than just go blind and reorder all the time.

While I got an excellent service, I have to say that's an absolutely disgraceful remark. GP2X only exists because of customers, if you don't treat them well, you will not get any business. The consumers hand does the feeding, don't ever forget that.

If the only person to sell GP2Xs in the UK WAS a dishonest retailer, they would lose my business and anyone I came into contact with. So both gp2x.co.uk AND GPH would lose out.

Notice Left, August 22, 2007, 8:36 am, LONG BEACH, CA 90806
Arrival at Unit, August 22, 2007, 8:34 am, LONG BEACH, CA 90806
Return to Sender, August 22, 2007, 1:01 am, LONG BEACH, CA
Enroute, August 22, 2007, 12:23 am, LONG BEACH, CA 90809
Enroute, August 21, 2007, 5:02 pm, SANTA ANA, CA 92799
Return to Sender, August 21, 2007, 4:53 pm, SANTA ANA, CA


Status: Notice Left

We attempted to deliver your item at 8:36 AM on August 22, 2007 in LONG BEACH, CA 90806 and a notice was left. A second delivery attempt will be made. If unsuccessful, we will hold it for five business days and then it will be returned to the sender. Information, if available, is updated every evening. Please check again later.


I could have swore I lived in NY, yet it's been delivered here twice now.

I recently bought payback from gp2x.co.uk (download version) and got the link sent within minutes for my download. My GP2X is also from gp2x.co.uk but it was via ebay, not the main website, but I have never had any issues with gp2x.co.uk.

Despite what I'm reading here, I should have ordered from Craig, since I've been reading his feedback, and it's for the most part outstanding.

GP2XStore.com, has not even looked at my two questions about this, one sent a few days ago, and one sent today. Even if delayed, I have no doubt gp2x.co.uk would have at LEAST contacted me on it.

If I get any more annoyed at lack of communication from this place, I'm going to be ordering from you Craig. I'd rather do business with someone who responds, rather then what I can only call an answering machine service.

Worth noting- I've been told by USPS update, that if 5 days pass and I do not come in to pick this package up, after one more attempt to deliver it to my home(which is NOT where they have been going), then it will be sent back once and for all.

Exactly. After deciding that gp2x.co.uk can't even be bothered to give an honest stock indication on their website, two of my friends decided to give the GP2X a miss and got PSPs instead.

I think I may cancel my order and do the same. At least I can walk into a store and get one or order online from places that give an accurate stock indication.

I ordered mine from play-asia. Everything was shipped nicely and they had all the accessories I needed.

It's funny how demanding people are these days. Running and import/export business is not that easy, you know? Maybe you should be a little less confident about being a terrible victim of fraudulent and evil console retailers and have a look at who is actually running these shops. Well, I am sure that I will be flamed now as I am obviously being a fanboi bla bla bla. I can see humanity going down the drain... in a few years people will want some public service to wipe their pathetic ass and then they will complain if it isn't clean enough. Gosh... get a piece of mind or order a psp as your friends did.

exactely where on the site does it say they will deliver in 24hours ?
afaik there is no indication of stock on gp2x.co.uk and the 24special delivery option at the checkout is from when the item is dispatched, the time in between you paying and waiting for the seller to dispatch is going to be dependent on stock

You can claim it's just bitching because someone wants their toy NOW and is and is being impatient , but really, it's pretty fair to be annoyed, because I'd like to see one person pay even 200 dollars and not get a bit annoyed in a similar situation as mine, or any of the ones I've seen on this site, and all over the place.

More so, if someone claims to have something, they should actually have it. I'm not saying it doesn't happen, but if you sell anything, especially if it's online, you should be updating your website...which is basically the store in an online format.

You don't go into a grocery store and buy stuff, and then leave the store without your goods in hand, nor should you get a flyer with items the store doesn't have, that it claims to have. It's not exactly the same, but close enough to compare in a sense.

I have to wait, so be it, but the truth is, something should be done after the problem occurs, to insure your customer that they aren't stuck or out of luck for no reason other then lack of communication or updating. There should also be a point where the person running the store, admits they screwed up, or something went wrong. Telling the customer he should be patient and not rush things, or that they are being hostile over nothing, or flat out blame them, and threaten to cancel the shipment if they don't stop nagging...is ridiculous behavior...and believe it or not, I've been told these things, on orders I placed, that supposedly shipped out, 5-8 weeks prior. It didn't fall into a black hole, and it sure as hell didn't just vanish. Something went wrong...so fess up to it.

So while no, it's not fraudulent, it is a problem, and one I'm sure Craig will fix as soon as he can. Fraudulent would be buying something, and paying full, and then never getting it, and being told anything at all. Neither of us are in that boat, so no, it ain't that serious, but you can't just write it off as not being a problem, because even if it's small, a problem is a problem, no matter how you slice it.

The key is to fix the problems, so they never happen again. I used to run a shop on Ebay from my house, so I know all about disgruntled online consumers, and how they can't even wait a day without barking about the shipping costs or quality insurance, or why they hadn't gotten their shipment on ground service, hours after they ordered it. You can't avoid some things, or some people and how they will react to waiting or delays. What you can do however, is make sure it doesn't happen again, by fixing a problem before it gets so out of control, your business is ruined.

Word spreads like wildfire on the web, and when it comes to online merchants, and it is that word that will ultimately make or break your business in the long run.

The service has never been that great at gp2x.co.uk or gbax as it was known in the past. They take forever to answer emails in some cases if they answer at all, yet others have had different experiences. And their international packaging in my opinion is shoddy compared to other retailers. I have ordered from all the main gp32/gp2x retailers besides the German distributor and gp2x.co.uk's service is easily the worst. I am not going to call them when something is a miss, its an online business and I am on the other side of the world so they should sort out their email situation or update their website when needed.

Having said all that I will only deal with them when it comes to gp2x or the successor in the future because they help the scene by running compos or giving units to devs and other stuff. They have done this sort of thing over the last 4 years and it really makes up for their poor service. End of the day they are a small business and I am sure they are not delibrately trying to screw anyone over.

Indeed.

It would be a lot easier for everyone involved (all of the time, not just about this) if people spent less time assuming stuff and then getting in a huff about someone else not living up to their assumptions, and more time, like, communicating.

Well about craigix, it depends, sometimes the support is great, sometime it is not...
I sent him past weeks an email and a PM to know if he got some joycap in stock and I never get an answer...
So if you can answer in this post craigix about my request If you don't have any that's not a problem, but not having a feedback about my request is
And for your information, another very good EU reseller sent me 2 joycaps for free...
Hope you'll read this message.

I ordered mine at the start of last week and selected the 24hr delivery option, I didnt get it the next day but I did get an email every day until I got it apologising for the delay due to stock not coming from the suppliers. When it did turn up I had a free screen protector, I would say that is great service, one which you would not likely get if you ordered from Play/Amazon etc (if they sold GP2X). So thats a thumbs up from me for gp2x.co.uk

Apples and oranges. Those two players wouldn't try to sell you something that was out of stock. GP2X.co.uk has about 3 unique items and even then they are happy to sell things to people based on out of stock items.

Go to GP2X.co.uk and then click "Buy the GP2X". On that page it clearly states, and I quote, "The MK2 GP2X is currently on 24 hour delivery". That gives the clear indication that it is in stock. They still have not changed it even though the know they are not getting any until the middle of next week at the earliest.

Very dishonest. I am buying a GP2X but have decided to cancel my order and buy from divineo.co.uk instead. A more honest retailer.

They really choose another handheld just because one seller isn't giving them enough feedback?
Don't take any offence but it sound so strange to me...
Choosing another reseller is a thing but changing of handheld is another...

I bought mine @ playasia by the way
Customs ruined my plan to have it really cheap

How much did customs charge you? What did it cost in total?

I'm french so I paid the french VAT and custom wich was approx. 20% of the price.
But sometimes customs let some orders comes without extra (ie vinyl records)
I bought one for a friend of mine and the custom didn't charge it.
If you can ask them to send it to you marked as a "Gift" or "Winning price" you shouldn't be charged.

I have had that plenty of times from both, so thats not true.

Plus it does sound like gp2x.co.uk is just one guy, I am quite happy with what he has managed for me, just adding some perspective to the gp2x.co.uk are "dishonest" discussion!!!

Isn't that like, tax fraud?

I'm mostly into that kind of stuff
Seriously... Read that I PAID my custom taxes (even if I would prefer having a "gift")
It's like a gift that you pay a little money for

Well okay, once I did something a bit similar myself. I asked a friend of mine in USA to buy and send something to me marked as a gift... But I still had to pay her back for the re-shipping fees, so it only works out slightly cheaper overall, but having to pay money to a delivery man on the doorstep is a real inconvenience.

UMXPRime:
Strange, I ordered from Cragix and got 2 free joy-caps. If you can't resolve things with him I could send you one of mine for free... Only if you're in the UK or Europe though!

Well, I finally got a response...well two of them, since I had sent two e-mails the same day by mistake.

Long story short, the person in charge aplogized, my order went into light speed shipping mode, and it arrived at my house today, and was signed for by my brother since I'm at work. So I got my response, and was happy enough to know it was being taken care of, but for the troubles, half the shipping price was taken off, to further expand the apolgy.

So while originally in the dark, I did in fact get in contact, the order was delivered, and the store made up for the lost time, which they really didn't have to. However, due to the length of the messages sent combined with the apolgetic nature of things, I would have to actually say this store is worth using.

They may take a while to contact you, but the shipping when it goes to the right place, is insanely fast, and they have everything in stock(all GP2X accessories are available except for one of the longer TV out cables.)

Making good on my own end, I sent a thank you e-mail, and aplogized on my own end, because in some sense, I was more annoyed then I should have been. I have the right to complain or be annoyed, but in that same sense, after my last message, I put myself back into the shoes of someone who sells something online, and realized I had done this very same thing, and wished it hadn't been such an issue.

I remember spending three days trying to track down, and then re-route a package that was going to the wrong address. Ironic how the past comes back to revisit or haunt you in another form no?

After speaking with quite a few people who have ordered a GP2X over the last few months, I am disgusted with what I have found out. Every single person read the "The MK2 GP2X is currently on 24 hour delivery" on the website and every single one of them received an email to then be told it wasn't in stock.

It is obvious that gp2x.co.uk order these on demand. Therefore are blatantly lying on their website. Companies which treat their customers with such disdain always fold eventually. Period. The timescales differ but the conclusion is always the same.

As said in my previous message :
"And for your information, another very good EU reseller sent me 2 joycaps for free..."
But many thanx for your generous offer...
That EU reseller sent me these 2 joycap for FREE without any previous buy from me !!!!!
That's the difference, short answer from the reseller, and good relationship.
Never got any answer from Craigix, as my email was sent 08/08/2007.
He just lost a client, it's just too bad for him
Hope to get an answer from him here on this post or later by mail.

I smell a troll. Given the scale (or lack thereof) of Craig's company, and the fact that a successor to the 2x is in the works, I'm sure you can cut him some slack. If not, buy from somewhere else and stop bitching. This is not Amazon. I and many other people have had more than satisfactory dealings with GP2X.co.uk, and they've been running for a long time now without "folding". As usual, you generally only hear about the bad when it comes to experiences with online shops - relatively few people comment positively when there have been no problems

Er, when it says "The MK2 GP2X is currently on 24 hour delivery" it's not saying anything about being in stock, mate. Only that the delivery method used is 24 hours. In the cart, it confirms this: "Shipping cost: £ 6.88 (24 Hour Special Delivery)"

Maybe it's slightly misleading, but still, for a specialty item like this you have to expect some stock-outs at times.

gp2x.co.uk treated me well and gave me excellent service, been ripped off online plenty but certainly not by them. Think it was back ordered for a bit but then delivered promptly as advertised.

I have bought a few items from gp2x.co.uk and had nothing but great service.

Erm, Gp2x.co.uk aren't honest?
I Just bought a gp2x from them, and i dont want it in about 2 weeks time....
whats going on with gp2x.co.uk?

Well, at least now you can wait a bit and then order the new and improved GP2X F-200 when it comes out.

well is there still a problem with orders?